21 / 34
Improving the Emergency Department Experience
BAY AREA MEDICAL CENTER PERFORMANCE IMPROVEMENT 2016 • PAGE 19
• An enclosed ambulance drop off bay protecting patients from the
elements and ensuring ambulance patient treatment supplies will
remain at a stable temperature year round
• EMS on-call rooms
adjacent to the ED
• ED located next to
Diagnostic Imaging
and ICU
Departments
There will be dedicated space located in the ED
waiting area for security to maintain a presence
as well as access to computer and phone so that
they can monitor different locations through
security cameras.
Patient Safety:
• 2 rooms designated and set up
for behavioral health patients
• Dedicated decontamination
room
• 2 rooms designated for isolation
patients with an anteroom