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Constant attention and response to opportunities to improve systems and processes is foundational to
achieving our mission, our strategic plan objectives, and to assure that BAMC is a safe and
compassionate place for our patients.
This publication is a unique one – we have the performance improvement opportunity to totally redesign
the environment for our patients, visitors, staff, and providers.
We intend on publishing three volumes of annual performance improvement reports related to this
opportunity. This year’s will focus on our design efforts. Next year (2017) we will share our transition
planning (moving from our current facilities to our new ones), service enhancements, and technology
improvements. The final publication in the series (2018) will reflect our actual experience once we are
operational in our new facilities, in an effort to constantly learn and share our successes and missed
opportunities with other healthcare organizations.
Every good plan begins with a vision. BAMC and Aurora leadership, medical staff leadership, board
members, and our planning consultants from Boldt Construction, Cannon Design, Horty-Elving, and
Affiliated Engineers Incorporated (AEI) gathered to define this vision. In addition to internal input, we
performed a community survey which helped us identify elements that were most important to our
patients and their families.
The following outline the highest priorities, or Key Performance Indicators (“KPIs”) we identified for
our project:
• Create a destination of choice
• Improve the patient and family experience
• Improve the engagement of staff and providers
• Reduce hospital acquired infections
• Eliminate unnecessary redundancy of resources (equipment, supplies)
• Decrease staff and provider workload through efficient workflow
The KPIs were at the forefront of the decisions made throughout our planning processes.
We wish to extend a sincere thank you to our staff, providers, board members, and community members
who provided their time and expertise for our planning efforts, as well as our partners from Boldt, Cannon
Design, Horty-Elving, AEI, and the multitude of trade partners who participated in our planning efforts.
We also wish to thank other healthcare organizations who opened their doors to us for site visits, and our
community who responding to our survey of their needs.
Ed Harding
Bernie VanCourt
Tim Klein
BAMC CEO
BAMC COO/CNO
BAMC Director of Facilities
BAY AREA MEDICAL CENTER PERFORMANCE IMPROVEMENT 2016 • PAGE 1
Bay Area Medical Center
Performance Improvement